Delivery & Shipping Policy

2.2Morning milk is collected directly from partner dairy farms at approximately 4:00 AM, chilled instantly to 2–6°C, packed in tamper-proof food-grade pouches, and delivered before 7:30 AM.

2.3Orders and subscriptions are automatically scheduled for your preferred daily or alternate-day slot upon wallet activation.

3.1F2H currently delivers to residential apartments, gated communities, independent houses, and villas across Bangalore, including but not limited to: Whitefield, Nagondanahalli, Kadugodi, Hoodi, ITPL, Hope Farm, Marathahalli, Varthur, Belathur, and adjoining localities.

3.2We are rapidly expanding to new pin codes across Greater Bengaluru. You can enter your pin code or drop your GPS pin in the F2H Mobile App to instantly check serviceability.

3.3If your area is currently outside our delivery grid, you can register your interest in the app, and you will be notified immediately when your cluster becomes operational.

4.1Morning Shift Cut-Off (9:00 PM previous night): Any new subscription, quantity change, one-time add-on, or vacation pause for the next morning must be submitted by 9:00 PM. Modifications made before 9:00 PM are 100% free of charge.

4.2Evening Shift Cut-Off (10:00 AM same day): Any order, quantity modification, or pause for the evening shift must be submitted by 10:00 AM.

4.3Requests received after the cut-off times are automatically scheduled for the subsequent delivery cycle.

5.1Silent Morning Drops: To ensure you are not disturbed during early morning hours, our riders place milk in your designated F2H insulated bag hung outside the door or at your secure doorstep.

5.2Delivery Confirmation: Upon successful drop, riders upload photo proof of delivery and you receive a WhatsApp notification and in-app update.

5.3Gated Communities & Security Entry: If security guards or apartment gates restrict rider access, our logistics team coordinates with the resident. Please ensure necessary security pre-approvals (e.g. MyGate, NoBrokerHood) are granted for F2H delivery staff.

5.4Missed Deliveries: If a delivery is missed due to a rider delay or logistical glitch, our customer support team provides an instant replacement or initiates an immediate 2-hour wallet refund.

6.1₹0 Free Delivery on Subscriptions: There are no delivery charges for active daily or alternate-day milk subscriptions within our coverage zones.

6.2Zero Surge or Rain Pricing: F2H does not charge peak hours, rain fees, or holiday delivery surcharges. The price you see on our catalog is the exact price debited from your wallet.

7.1For any delivery delays, route assistance, or address updates, our delivery operations team is available from 5:00 AM to 9:00 PM IST every day: